Privacy policy

Your Privacy.

Waymark WoodFuels Ltd is committed to protecting the privacy of all our customers and visitors to our website. Waymark WoodFuels does not disclose or pass on any information about our customers to third parties except where it is part of providing a service to customers such as arranging delivery with a third-party company, and in all cases we ensure that any third-party company does not then re-use that data. Under no circumstances does Waymark WoodFuels  disclose data to third parties for marketing reasons.

Your Consent.

Waymark WoodFuels lawful basis for processing data is consent from the individual, which is usually for the purposes of processing orders or information requests derived from the customer. Data is gathered from individuals freely providing information via telephone, website or email. We do not hold any information other than what is provided by each individual. We recognise that consent to process data is limited to activities by Waymark WoodFuels which is in the interest of the consent giver and therefore we do not sell or disclose your name, address, e-mail address, credit card information or personal information to any third without your permission.  Waymark WoodFuels are committed to protecting our customer’s privacy.

Communication & Marketing.

If you have previously provided us with your details we may need to occasionally contact you to discuss matters relating specifically to orders, your account or other requests. In these instances, Waymark WoodFuels assumes that the provision of personal details is consent to contact you. Occasionally, we would also like to keep customers updated on our latest products, news and special offers by e-mail or post. You will be given the option to opt-out of such communications from us via email link within the communication or via the email address detailed below.  

Right to Information.

All individuals have the right to access information held about them by Waymark WoodFuels Ltd. If you wish to obtain this information please contact us using the details at the bottom of this policy and we will provide you with the data we hold free of charge in a suitable format (please note that proof of identity may be requested to verify ID). Individuals also have the right to change, rectify or erase data held on record in relation to them, should you wish for this to happen please also use the contact details which can be found at the bottom of this policy.

Individuals also have the right to restrict data processing, the right to object to data use, the right to data portability, and the right not to be subject to automated decision making. It you wish to discuss any of these rights please contact Waymark WoodFuels using the contact details below.

What are Cookies?

A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit the Waymark WoodFuels website, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

Site Statistics.

We may at times disclose, externally, aggregated and anonymised statistics about the number of visitors to our website or number of purchases made. However, this will never contain personal information or information that can be traced back to any individual. Data is gathered for the internal use of Waymark WoodFuels Ltd by our website hosts regarding the visitors to our Website using cookies and code which is embedded in the site.

Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors’ screen settings and other general information. This data is not used in anyway by this third party, is confidential, and under no circumstances is shared externally. Waymark WoodFuels uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users.

Transfers of your Information.

The information that we collect from you will not be transferred to, and stored at, a destination outside the UK. Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Disclosures of your information.

As previously stated, we do not disclose personal information to any third party unless–

Waymark WoodFuels and all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of Waymark WoodFuels, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Third party sites.

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Contacting us.

If you have any concerns or questions regarding the information stated in this policy or the way your personal data is handled please address these by email to sales@waymarkwoodfuels.co.uk.